I received a phone call from a client this afternoon. He is rather angry, telling me that we booked the wrong hotel for him and wait for our free upgrade. Actually, we typed Gloria Inn as Gloria Plaza. But we marked the right price and right address in the email. He insisted on our free upgrade. Oh, my god! I apologized and said it is typo, but it does not work and the client even shouted to me! From the issue, I want to let everyone of you that China has plenty of hotels. These hotels may have minor differences in names. Sometimes it is inevitably to make some typos. What's more, the hotel may also confuse its English room type with Chinese name. For example: "Hao Hua Jian" is Deluxe room for most hotels. But for some one, it maybe translated to be "Superior room" by the hotel. So as a staff at a hotel booking center, I sincerely hope every client could understand our situation and we believe that with your support, we will do better!