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Thread: Doing Business with Chinese Manufacturer

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[quote=CJEBERHARDT,426015]We have never had a face to face meeting with the company. We were first "introduced" to the company through another businessman who has had a working relationship with the company for awhile. He established the contact with the sales rep and has been involved with the communication process to some extent.

The sales rep we have been in contact with has very decent English, there have only been a times we did not understand a portion of an email. The measurements themselves do not seem to be the problem. On the other hand, they have never been able to communicate back to us, "We understand you need requirements a, b and c. We can do all of that." This is the kind of confirmation of mutual understanding we would like to get before making a big order. Over here, that would be a fairly standard type of agreement, can I expect such communication from China as well? Please forgive me if that sounds like an ignorant question.

To our knowledge they are not currently manufacturing a door that meets our requirements. We know the height we are asking for will require specialization. We are under the assumption there would be retooling, but their manufacturing process has not been fully explained so we are not absolutely sure. Because we believe retooling may be necessary, that is one of the reasons we want to be absolutely sure there is a mutual understanding of our requirement needs before they start the process of making the doors.

We do understand that from their perspective, they are not making money until an order has been made, but we do not want to be stuck with product we can't sell. We do not believe that would be profitable for either of us. That is why we are asking for the most culturally diplomatic way of saying, "We are sorry but we cannot rush past this and deal with it later. Please be patient with us, but we will not finalize an order until we are sure both parties know what is required."

Thanks for the response.[/quote]

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