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Thread: An old man carried into the bank by the stretcher-bearers to change his bank card password

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[quote=LONELYJOURNEY,507125]In fact, China Banking Regulatory Commission issued a special notice in 2009. According to the notice, all the banks and financial organizations must open “green channel” to those special clients (the aged, sick or disabled people or those who have accidents). If necessary, they should extend their counter service to door-to-door service for those special clients.

Why did it refuse to provide their door to door service to Mr.Xu? Didn’t they know about the notice? No, I guess that they would have provided door to door service to Mr. Xu if he had a million yuan at the bank.

I have been to the four state-owned banks (ABC, ICBC, BOC and CBC) and some civil-run banks. They all have VIP channels but no “green channels”. It’s no wrong that the banks offer the best service to their VIP clients. The banks are charity organizations. They have to make profits and the VIP clients contribute very much to them. What about ordinary clients? Although they are the main clients to the banks, they can’t bring huge profits to them. As a result, they can’t enjoy the same service as the VIPs.

According to my personal experiences, civil-run banks provide better service than those state-owned banks. Why? The civil-run banks don’t have the back-up like the state-owned banks. How can they compete with the state-owned banks? Better service. Better service can bring them more clients. 
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