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Thread: Group wedding at the kindergarten
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[quote=RAINDROP,489895] The most important tip is patience. Let me tell my friend's experience. She works for China Mobile. Her job is to pick up phones and anwer the customers' questions. Sometimes, she meets some crazy men. They shout at her and say four letter words to her because they are dissatisfied with China Mobile's service. My friend is good tempered. But she is very angry when receving such calls. Although she curses them in mind, she can't shout at them. If she did, she will be punished. All she can do is comfort them and ease their anger. If she didn't have patience, she would have fought back by cursing them verbally. By the way, she tells me that a good customer service representative should always bear in mind "No matter what their customers say, they are always right".[/quote]
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