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[quote=GUESTTJ,367176]If you had acquired a new weekly domestic client with two mischievous teenage children you have befriended, and these teenagers, four weeks later, informed the parent you only did 1.5 hrs cleaning instead of 3 hrs cleaning and left early with full payment of 3hrs, as a prank and never let on it was a joke, how would you deal with the situation when confronted by the parent and still turn that client into a permanent customer who doesn't want anyone else to clean their place except you?[/quote]
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