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Thread: Raising the standards
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[quote=SHESGOTTOBE,280727]"SHESGOTOBE - Maybe you should complain more often when things are not right. If you don't, then standards will never improve. If you pay for something, then you should receive a service or product which is satisfactory in relation to the cost. If not, then something needs to be said. I am a professional person, and I welcome criticism, as it helps me perfect my trade." My field is Quality Assurance. Anyone at work who interacted with me in some way, in person or through emails knows how picky I am. In my line of work, we call these cases ‘opportunities for improvement’. However, in China, it is called ‘loss of face’, especially at a time when China is proudly projecting itself as modern and progressive. Criticisms will not sit well. I don’t think a complaining foreigner would be appreciated. Sure, I wasn’t exactly jumping for joy about their service but I also do not intend to stay with them again, so they just lost one customer plus the ones I could have recommended them to. It’s been months but I wonder if the complaints made by the other tourists even made a difference. Maybe the Olympics would raise the standards, or maybe they’d think that their system is fine as it is, thank you very much, and that they don’t have to change anything. Either way, it is their choice. In the same breathe, foreigners have choices, too. “The race for Quality has NO finish line, so technically it’s more of a death march.” [/quote]
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