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Thread: How many flies should be in the public toilets?
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[quote=WANHU,466947]In management school it is called client's charter, sometimes can never be enforced. For example a public hospital promises only 15 minutes queuing time for a patient but most of the time, due to many patients/customers, I used to wait for 40 minutes for registration. If it breaks the charter far too many, definitely it will be an NC. Wan[/quote]
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