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Thread: Attitude Decides Everything
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[quote=GUEST83207,490810]After many years in client facing jobs and training I have learned that the first point of contact between client/customer and business is the most important. It is at this stage that the client forms an opinion good or bad. In this situation a combination of attitude and communication is important. It is also at this stage that the business can be won or lost. To be able to welcome and understand the client's requirement quickly is of paramount importance. In China I have noticed one thing common in almost every place where business meets client, be it shop, restaurant or office. No one smiles. A warm smile breaks down many barriers even before a word is uttered. However, I am told by my Chinese friends that if people smiled they would be thought to be strange. How do forum members feel about smiles? :o)[/quote]
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