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[quote=MIRANDAZHAO,244915]"The Regent tour used supposedly used 5 star hotels yet you could not get more than one clean towel a day without begging the hotel. At the King Wing Hot Spring Hotel in Beijing it took four calls to housekeeping and the manager to get a second clean towel for a second shower after a hot day of touring. "Tomorrow" they said. And "you have towels." It was true. We had towels. But they were wet and dirty."

Beijing's King Wing Hot Springs Hotel (http://www.orientaltravel.com.hk/hotel/city/
res_King_Wing_Hot_Spring_Hotel_Beijing.htm) has one of the finest reputations in the city, used extensively by hundreds of tour groups worldwide. I do not know how many towels Miller uses daily. It should be noted that not one other person out of 38 on this tour commented any displeasure with any of the hotel's services. Every hotel room in fine hotels in China has a myriad of large and small bath towels and washclothes for daily use. As in any fine hotel, the towels are changed daily. Some hotels change the towels twice daily, morning and evening. This kind of complaint has nothing to do with Regent tours and sounds, as in all the other complaints, to be completely rooted in unreality.

"All the meals were supposedly included the Regent Tours China tour. Yet, after the orientation, suddenly dinners in Hong Kong were not included."

All meals in Regent tours are included except Hong Kong. On the brochure for this tour, one dinner was clearly written as "not included." In the case of this tour, there appeared to be a miscommunication, and the members of the group did not realize that Hong Kong meals were not paid for. What Ms. Miller does not say is that, upon hearing that the group was unaware that the meals in Hong Kong were not included, Regent immediately added them to the schedule without charge. In other words, there was a miscommunication between the agency and the travelers in which travelers did not notice the clearly-marked reference to a meal not being included, but the agency immediately rectified the situation at no expense to the travelers.[/quote]

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