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[quote=MIRANDAZHAO,244925]"Our transfers involved forty senior citizens, some with canes, bad backs and knee replacements claiming their luggage and then lugging it downstairs, across airports and then on a few blocks to the bus in the parking lot. Why couldn't the bus at least come to us? Or why didn't a team of baggage handlers handle the baggage as promised. We noticed the baggage of other tour groups pulled and neatly gathered for transport to their hotels."

This group consisted of 38 travelers, over half of whom were not senior citizens, including Ms. Miller herself. Airports worldwide have their own regulations regarding parking and luggage handling. Each airport in China has a unique arrangement. Regent's national guide Liang Ping, a well-known Judaic scholar in China, confirmed that, regardless of those with canes, bad backs and knee replacements who needed help most, Madelyn Miller -- a healthy and a comparatively young woman -- threw three of her four heavy carry-ons into his hands, preventing him from carrying items for other passengers. An additional description of what Miller did with her luggage to nearly cause serious injury to the group is provided below in a response from Rabbi Merle Singer.

"And once we got to our hotels there were often long waits for them to unpack the bus and deliver the bags to the rooms. We once waited over six hours, and had another dinner in sweaty, dirty clothes."

Ms. Miller's description of the "long waits" is equivalent to her description of "several blocks" that "many people" walked to get to a toilet on Tian'anmen Square, where "they were charged three dollars US for the privilege."

Regent goes out of its way to expedite delivery of luggage to rooms. Regent pays luggage handlers extra to take the bags directly from the airport to the bus, and from the bus to each room -- tour members need not provide any tips. In most cases, luggage arrives at the hotel ahead of the group, as every other member of this tour would confirm.[/quote]

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