VIP can jump the queue at the bank?

VIP can jump the queue at the bank?
Jun 24, 2007 21:36
KEVIN0518 Points: Join Date: Mar 13, 2007 Status: offline	In China, almost all the banks have their VIPs. Generally speaking, they are rich and have lots of money deposited at the bank. The banks offter golden card to them and they can enjoy some rights compared those ordinary people. However, a little thing happened at a branch of IRBC in Beijing has aroused heated discussions. A woman who held a golden card of IRBC entered the branch and tried to jump the queue and said that she had the golden card so that she should deposit first. This made others at the bank angry. They would not let the woman jump the queue. But the manager said that those who held golden cards were the VIPs and they should offer service to them first. That is the rule. For the banks, mayge it is right because they make more profits from those VIPs. For ordinary people, we can not accept this. Some of them said that the VIPs should not jump the queue. The rich enjoy some privileges. That is not fair. How do you view this? Any comments?

Jun 24, 2007 21:36

KEVIN0518
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Join Date: Mar 13, 2007
Status: offline

In China, almost all the banks have their VIPs. Generally speaking, they are rich and have lots of money deposited at the bank. The banks offter golden card to them and they can enjoy some rights compared those ordinary people. However, a little thing happened at a branch of IRBC in Beijing has aroused heated discussions.

A woman who held a golden card of IRBC entered the branch and tried to jump the queue and said that she had the golden card so that she should deposit first. This made others at the bank angry. They would not let the woman jump the queue. But the manager said that those who held golden cards were the VIPs and they should offer service to them first. That is the rule.

For the banks, mayge it is right because they make more profits from those VIPs. For ordinary people, we can not accept this. Some of them said that the VIPs should not jump the queue. The rich enjoy some privileges. That is not fair.

How do you view this? Any comments?

Jun 25, 2007 02:54

MAY001
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Join Date: Sep 28, 2005
Status: Offline

I encountered that kind of thing in Bank of China too. It's a sunday and about ten of us were queue in two lines. Only two cashier worked for us and suddenly a woman came inside. She's VIP of the bank and the bank clerk asked us to wait for a moment. "The VIP should be served first", said the clerk. All of us were angry and annoyed.

I don't think it's the mistake of those VIPs. It's the banks should be blamed. As I mentioned before, it was a sunday. And fewer clerk worked at that day. So is the clerk for VIPs. Why not a VIP clerk for those VIPs during the weekends? And let the ordinary clerk to serve we ordinary clients.

Jun 25, 2007 03:12

TRAVELLERMIKE
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Join Date: Mar 15, 2007
Status: Offline

Clearly you need more competition in the banking sector.... the situations you describe are similar to those that existed in England thirty or more years ago, before savings 'societies' started to compete with the main banks. The battle between the increased number of banking service providers then developed over who could offer the best customer service. I hope you don't have to wait too long before you receive better standards of service. With so much wealth now being generated in China maybe even the gold card customers will have to suffer standing in the 'gold-card' queue. Good Luck!

Jun 25, 2007 21:42	#3
LIONPOWER Points: Join Date: Dec 11, 2006 Status: Offline	VIP's always VIP. So they will get preference every where. Mainly, law made by the VIP's influence, so we have nothing to do.

Jul 7, 2007 22:32	#4
KSWONG Points: Join Date: Oct 23, 2006 Status: Offline	Banks call these VIPs "high net worth" individuals. In other coutries, they are considered "Priority Customers" and they have their own private service counters or even a lounge area to serve them. There's nothing unusual about banks offering special privileges to their priority customers.

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