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Does anyone know/have a QQ technical contact to help me?
Aug 9, 2008 09:28
  • GRIZ326
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  • Join Date: Jun 12, 2006
  • Status: offline
My gal's daughter forgot to bring the QQ addresses of her friends in Nanning when she came to the USA. To make matters worse, she cannot log in to QQ herself.

Here is the relevant portion of the error:

"UDPserver connected,Server IP [58.60.14.34], port [8000]
sign in by UDP server IP [58.60.14.34],port [8000]
sending the first data to the sign-in server
the first data sent,now sending the second data
replied by the sign-in server of the second data, the server request to sign in another server, IP [58.60.9.136],port [8000]
connectingUDP server IP [58.60.9.136],port [8000]......
signing in another server, IP [58.60.9.136],port [8000]
UDPserver connected,Server IP [58.60.9.136], port [8000]
sign in by UDP server IP [58.60.9.136],port [8000]
sending the first data to the sign-in server
the first data sent,now sending the second data
replied by the sign-in server of the second data and faied to sign in, for the reason:Server returns failed.,suggestive info: For the sake of safety, your QQ ID is not allow to login at the moment. If you want to sign in immediately, please contact our customer service hotline at +86-755-8376-5566 for help."

I tried calling that number from the USA yesterday, but my Chinese daughter said the number could not help us. (No one answered the phone, there was just a telephone message)

If anyone knows what that message means or has a technical contact at QQ I would appreciate their assistance.
Aug 10, 2008 21:48
#1  
  • JIMMYB
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  • Join Date: Feb 7, 2007
  • Status: Offline
Griz. the worst method is to uninstall QQ and re-installit again to see if it works.
Aug 11, 2008 11:02
#2  
  • GRIZ326
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  • Join Date: Jun 12, 2006
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I'll have her try that JimmyB. I do not think that is the problem, but it's worth a shot.
Aug 11, 2008 18:33
#3  
  • DODGER
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Griz, perhaps the moderaters here can help with one of their tech heads. This site routes through the US.
Just a thought.
Dodger.
Aug 11, 2008 20:23
#4  
  • JIMMYB
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Griz, I just wonder if there is something wrong with her account. You see, it reminds that "For the sake of safety, your QQ ID is not allow to login at the moment". Once someone stolen my password and used my QQ. When I tried to log in with my account and password, it reminded me that there was something wrong with my QQ: Somebody used my QQ in Fujian Province. In order to ensure the safety of my account, QQ blocked my account temporarily and required me to activate my account. Finally, I activated my account and changed my password and then no problem happened again.

Just my guess. If you re-install the QQ and she still can't log in, then it might be the problem I have said.
Sep 11, 2008 23:39
#5  
  • GRIZ326
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Well she finally got it worked out. I do not know how, but she's back on QQ and my computer will never be the same :-)
Sep 12, 2008 01:09
#6  
  • JIMMYB
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Strange! What happened to her qq? Anyway, glad to hear that she worked it out.
Sep 13, 2008 05:51
#7  
GUEST11222 GRIZ i have the same problem...??? what did you do to fix it..??? i am in china now... in Harbin... cant get it to work. reinstalled it and everything.... reboot my pc. tried friends login and they cant login in either on my pc...??? please help... anyone...???
Sep 23, 2008 01:39
#8  
GUEST06186 I recently moved from Hebi City to Shanghai and my qq has the same problem. Has anyone figured this out??
Sep 25, 2008 10:22
#9  
  • GRIZ326
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  • Join Date: Jun 12, 2006
  • Status: Offline
I am afraid I do not know how my step-daughter fixed her problem with QQ.
Dec 10, 2008 10:16
#10  
GUEST21560 I have the same problem and the strange thing is i was in shanghai and it worked perfectly then on the same day I went to Yiwu city and using the same laptop that I have with me always & when I was in Yiwu I got this message. I tried to uninstall and install but nothing. I used another computer in my office and nothing and then finally used a 2nd computer and it worked. I thought the problem was fixed so I tried again on my laptop and still the same message but my QQ account works on the other computer. So weird!! I tried english/ Chinese windows on my laptop but it just works on the 2nd computer, not my laptop or the 1st computer in my office.
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