| Help : I lost my user name and password... | |
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| Jan 15, 2011 01:58 |   |
| guest16599 | I lost my user name and password so i can not login.When i try to register again this is not possible because my email adress is already registered. What can I do? |
| Jan 15, 2011 20:57 | #1 |
 | GUEST16599, You may tell us your email address and we will try to help you find your account. If not, you can register as a new member with another email address. Community Moderators |
| Jan 16, 2011 01:34 | #2 |
| GUEST16599 | Can i tell you my email adress privately. Since i can not login and send a PM Guest 16599 |
| Jan 16, 2011 03:06 | #3 |
| Quote:Originally Posted by GUEST16599 Can i tell you my email adress privately. Since i can not login and send a PMGuest 16599 Hey, please send your email address to volunteer AT travelchinaguide.com. We will help you resolve your problem once we receive your email. |
| Jan 17, 2011 07:13 | #4 |
| GUEST16599 | Hey, I have send the email adress. Guest 16599 |
| Jan 17, 2011 21:14 | #5 |
| Quote:Originally Posted by GUEST16599 Hey,I have send the email adress. Guest 16599 Dear Guest 16599, We checked our emails and didn't receive your email. Here is another way: Click this link (http://community.travelchinaguide.com/member/pwd.asp) to enter the email address you used to register and then you will receive an email that contains your username and new password. Please follow the instruction to reset your password. If you still have problems, please contact us ASAP. |
| Jan 18, 2011 05:17 | #6 |
| GUEST16599 | I followed your instructions and this is what i got.I did it once again and Login faild! Please check your link! I did it once again and same result Guest 16599 |
| Jan 18, 2011 05:37 | #7 |
| GUEST16599 | Hello I followed the instructions in the email to reset the password. Guest 16599 = heleen Dear heleen Please click the following link to reset your password to...... I get a message unvalid link ??? Guest 16599 |
| Jan 18, 2011 19:44 | #8 |
| Quote:Originally Posted by GUEST16599 Hello I followed the instructions in the email to reset the password.Guest 16599 = heleen Dear heleen Please click the following link to reset your password to...... I get a message unvalid link ??? Guest 16599 Dear Guest16599, We have confirmed your username and email address. Your password has been reset and sent to your email box. Please check your emails. We also tested our "Find Your Password" function and it worked. The link is valid only once. If you failed, you need to use "Find Your Password" function to get a new email. Community Moderators |
| Jan 20, 2011 03:16 | #9 |
| GUEST16599 | Hello again, I used the function lost your password 5 or 6, 7 times. Every time I got an email with a new link and password. When i click this link to reset my password I get the message Your password has been successfully reset. You can login to your personal Control Centre. when i succeed and try to log in: i get a message:sorry, please check your email to activate your account first. ????? Guest 16599 |
| Jan 20, 2011 03:42 | #10 |
| Quote:Originally Posted by GUEST16599 I used the function lost your password 5 or 6, 7 times. Every time I got an email with a new link and password. When i click this link to reset my password I get the message Your password has been successfully reset. You can login to your personal Control Centre. when i succeed and try to log in: i get a message:sorry... GUEST16599, Did you check your emails? We've already helped you reset your password. Please log in with the "new" password. Remember to change it after you log in. |
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